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Monday, October 10, 2011

How Netflix went wrong: Qwikster was good for company, not the customer.

How Netflix went wrong: Qwikster was good for company, not the customer. Netflix pulled the plug Monday on its DVD rental spin-off division Qwikster. Creation of the division was supposed to help Netflix prepare for the cyberfuture, but the move just angered its customers. By Gloria Goodale, Staff writer / October 10, ... How Netflix went wrong: Qwikster was good for company, not the customer.

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